Policies

• The normal adjustment period for a new mattress is 30 days; therefore, customers must keep their mattress set for a minimum of 30 days from the date of delivery.
• Within 31 -60 days from the date of delivery, if not completely satisfied, with a 5 % restocking fee, customer may request a one (1) time reselection for another mattress of equal or greater value.
• In order for the mattress set to be exchanged, it must be free from stains, cuts, burns, rips or any other use-inflicted damage; therefore, the customer must purchase a mattress protector pad (Protect-A-Bed).
• If you chose for us to pick up your mattress with our delivery truck the customer must pay the appropriate delivery fee.

• We offer a limited manufacturer warranty to the original purchaser, which may vary according to the brand and model.
• Warranties only cover defects in workmanship and construction that occur under normal use and care.
• Warranties do not cover wearability or merchandise subjected to misuse, negligence or accidents.
• Warranty claims in regard to your merchandise or delivery must be reported to our customer care center within 3 days of receipt of merchandise.
• We reserve the right to have a certified service technician evaluate and/or repair any defects before further action is taken.
• At our discretion, we will repair or replace defective merchandise.
• Please contact Customer Care regarding your warranty.

• Delivery fees will be charged each time a truck delivers or picks up merchandise. Delivery fees are non-refundable.
• Delivery includes assembly and set-up of merchandise to one address.
• Prior to scheduling delivery, home must be complete: closings, construction and/or remodeling and a driveway that is passable.
• Prior to our arrival, pleae remove old furniture and clear pathways to ensure unobstructed access for our delivery team.
• Our delivery teams are restricted from moving any electronic equipment or existing furniture already in the home (upon request we will be happy to remove and dispose of old mattresses if in sanitary condition).
• Customer must arrange to be home or have a responsible adult (18 yrs. or older) there to accept and sign for delivery.
• Upon request, we will contact customer at work or an alternate number 30 minutes prior to out truck's arrival to meet us at the home.