Delivery

Track Your Delivery

Tupelo Area Delivery

We deliver in our own trucks within a 100 mile radius from our location weekly for a nominal fee.

Customer Pickups

If you wish to pick up your order from our warehouse or store, we will be happy to schedule this so we can help you load your vehicle.

Tips for a Great Delivery

1.

Measure, Measure, Measure

Measure your room to ensure the furniture will fit. Measure door openings to ensure the furniture will fit through. Take into account bulkheads and landings in stairways.

2.

Advise Us of Any Obstacles

Let our coordinator know in advance of any obstacles such as loose gravel on the driveway, on-site construction, low hanging branches on driveways etc. Let us know in advance if there is restricted parking outside your home.

3.

Clear the Delivery Area

Please remove artwork and other decor from walls in tight areas. Please have the room ready by removing existing furniture. We are sorry, but our team is not insured to move your belongings. If you have purchases a mattress, we can haul that one for free.

4.

After-Sale Service

With qualified service technicians, as well as a network of industry specialists, we are ready and able to service what we sell. If you require any type of service, please do not hesitate to call us at 662.844.5378.

Delivery FAQs

Preparing for your delivery:

  • Have an adult, 18 years of age or older, be present to accept any delivery.
  • Re-measure to make sure your new furniture will fit in your home.
  • Clear the room and decide where your new furniture will be placed.

All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.

During your delivery: If for any reason you are not completely satisfied with your new furniture or its installation, contact our customer service department prior to the delivery installers leaving your home.

You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.

Preparing for pickup:

  • Call our Customer Service Department to confirm that your furniture is ready for pick up.
  • Re-measure to make sure your new furniture will fit  in your home.
  • Make sure your vehicle is large enough to safely transport your new furniture.
  • Pack rope and blankets to properly secure your new furniture and ensure its safe ride home.Keep in mind that we cannot assist in the securing of your product.
  • Any person picking up a purchase must present a copy of the enclosed invoice and a photo ID, and either be listed or authorized on the invoice. If the person picking up is not listed on the invoice, please call our Customer Service Department.

All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the pick up date listed on your invoice may vary based on product arrival.

While you’re picking up: Please inspect all of your new furniture at the time of pick-up. If there are any items that do not meet your approval please inform the FWDG team member assisting you.

Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center either by filling out our contact form or calling 662.844.5378. We will make every effort to satisfy your needs.

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